Tuesday, October 16, 2007

Only in Africa Part 3: Bad Service

I have a 3G router and data card sitting on my desk at home, and it's been there since yesterday. But of course it's not working and i still don't have internet connection at home. I've spent all day today and yesterday fighting with the condescending tech support at mweb... giving various mweb tech assistants who've called up throughout the course of today THE SAME INFORMATION 3 times now... and on top of that, each time I call, the operator asks me what I'm calling for and I have to repeat my story, then she passes me on to the 3G dept., and I have to repeat my story AGAIN to the guy that picks up my call, and I've called them maybe about 7 times now, so I've repeated the same story to the same people about 14 times now, and i STILL don't have internet connection at home because "the sim card's from vodacom ma'am, not mweb, and vodacom takes up to 24hrs to activate it"... even though more than 24hrs have lapsed by now.

And because I'm now officially fed up, I've been rude, frustrated and condescending back to the mweb support guys, and miraculously, suddenly things seem to be moving a lot faster and people seem to be getting their acts together.

Why do you have to be an ass in order for people to get their jobs done properly when they should've just done it right in the 1st place?

Welcome to a country with shockingly bad service (until you bark). And you thought Singapore service was terrible, but at least they GET THINGS DONE (unless it's not on the menu. If it's not on the menu, the Singaporean doesn't know how to let you have it.) blarrrggghhhhh.

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